One of the things we hear the most from dentists is that they want systems implemented…now. The ROI from medical billing in dentistry will vary from patient to patient from scenario to scenario and from medical plan to medical plan. There is also no way to have blanket coding to fit every patient case. So, what do you do? You invest in educating and training not only your staff but yourself!
The best results for medical billing in dentistry is that every staff member is on the same page. It is not an admin team, hygiene team, clinical team, or provider solo act.
Here are some pointers for why investing in your team for medical billing in dentistry is VITAL:
Doctors: You must learn the laws and clinical requirements for medical billing. Within that realm, YOU are the one that must be clear to your team what the medical diagnosis is. They cannot read between the lines because that is not legal. Successful medical billing in dentistry starts at the top…with you. Acquire training for you staff and yourself and you will see team results.
Clinical Team (Assistants): You are a liaison like no other. The only way a biller can see clearly is thought what you do throughout that appointment. Many times, our clinical staff is a gateway to knowing what occurred throughout. Knowing what the requirements are for medical billing in dentistry is a huge benefit for billers. In other words, if you do not know what to look for, can you find it?
Hygiene Team: Here is where rubber meets the road. Whether you are in a general, specialty, or oral surgery practice, treatment comes from the hygienist. Without knowing what chart notes can substantiate medical necessity, we have lost before we began to fight.
Administrative Team: We juggle many objects. Medical billing is another ball that gets added and we wonder how they will be kept in the air. If the whole team knows what to look for and what documentation supports that…you will have a happy admin team.
In closing, Imagn Solutions has on-site training and courses that will prepare your staff to know what to look for, legal documentation required, and verbiage to accomplish this goal. No, investing is not only for retirement. Remember the adage,
“You need to spend money to make money.”-Anonymous
Your team is worth it, your patients are worth it, your practice is worth it!